Prior to sending in any unit for upgrade or service, you must request a return authorization number by filling out the form below. After filling out the form, you will be contacted by our service department within 24 – 48 hours.
If your unit is under warranty, be prepared to provide confirmation of warranty activation. The warranty is only valid to the original owner and is non-transferable. Damage caused by unauthorized modification, abuse, or neglect of product will void your warranty. Always use original packaging if possible. If you no longer have the original packaging, your product will require new packaging for return shipping. Any cost associated with return of product is the sole responsibility of the owner.
For upgrades and non-warranty repairs, all charges must be paid for by customer prior to the unit being shipped back to the customer. Costs may include parts, labor, packaging, and/or shipping as determined by Bel Canto. Feel free to contact us with any questions.