Privacy Policy for Bel Canto Design, Ltd.
Bel Canto Design, Ltd. (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, your rights under applicable laws (including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA)), and how you can exercise those rights.
1. Information We Collect
We collect the following categories of information:
Identifiers: Name, email address, phone number, mailing address.
Commercial information: Purchase history, product interest, or service requests.
Technical data: Browser type, device type, operating system, IP address, and usage data (through cookies or analytics).
Other information you provide: Through forms, emails, trade shows, or customer service requests.
2. How We Collect Information
Directly from you when you contact us, subscribe to our emails, or provide information at events.
Automatically when you use our website (cookies, analytics, and similar technologies).
From authorized dealers or distributors if you engage with them regarding our products.
3. How We Use Information
We use your personal data for:
Fulfilling requests and providing product information.
Sending updates, marketing communications, and service announcements.
Improving website functionality and customer experience.
Complying with legal obligations.
Legal Bases for Processing (GDPR):
Consent: When you subscribe to our emails or opt in at events.
Contract: When processing your request or purchase.
Legitimate Interest: For improving services, product updates, and communications.
Legal Obligation: When required by law.
4. Sharing of Information
We do not sell or rent personal information. Data may be shared only with:
Authorized Bel Canto Design dealers and distributors to fulfill your request.
Service providers (e.g., website hosting, analytics, or email communications).
Regulators or law enforcement if legally required.
5. Cookies & Tracking Technologies
Our site may use cookies, analytics, and similar technologies to:
Enhance your browsing experience.
Monitor website performance.
Measure marketing effectiveness.
You may disable cookies in your browser settings, though this may limit functionality.
6. Your Rights (GDPR & CCPA)
Under GDPR (for EU/UK users):
Access: Request a copy of your personal data.
Rectification: Correct inaccurate or incomplete data.
Erasure (“Right to be Forgotten”): Request deletion of your data.
Restriction: Limit how we process your data.
Portability: Receive your data in a portable format.
Objection: Object to processing based on legitimate interests or direct marketing.
Withdraw Consent: Withdraw previously given consent at any time.
Under CCPA (for California residents):
Right to Know: Request details on categories and specific pieces of personal information we collect.
Right to Delete: Request deletion of your personal data.
Right to Opt Out: Say no to the sale of personal data (we do not sell data, but this right is included).
Right to Non-Discrimination: You will not be treated differently for exercising your privacy rights.
To exercise any of these rights, please contact us using the information below. We may verify your identity before fulfilling your request.
7. Data Retention & Security
We keep personal data only as long as necessary for the purposes described in this policy or as required by law. We use appropriate security measures to protect your data from unauthorized access, loss, or misuse.
8. Children’s Privacy
Our services are not directed to children under 16, and we do not knowingly collect data from them.
9. International Data Transfers
If you are accessing our site from outside the United States, please note that your information may be transferred to and stored in the U.S. We implement safeguards to ensure adequate protection for such transfers under GDPR.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted here with a revised effective date.
11. Contact Us
Bel Canto Design, Ltd.
1000 Boone Ave N, Suite 1000
Golden Valley, MN 55427
USA
Email: info@belcantodesign.com
Phone: 612-317-4550
For EU residents: You have the right to lodge a complaint with your local supervisory authority.
For California residents: You may also submit a request by contacting us at the email above.